Job Overview
We are in search of a skilled IT Support Specialist to become a crucial member of our innovative team, responsible for the stewardship and enhancement of our global IT infrastructure. This position is pivotal in ensuring compliance with security best practices and SOC 2 standards while managing the technical needs of our remote workforce.
Key Responsibilities
- Deliver comprehensive service desk support on a global scale, managing access controls for information systems.
- Oversee remote workstations to guarantee the deployment of Antivirus, Firewalls, Backups, Disk Encryption, Applications, and Security Updates through MDM.
- Supervise the inventory management of laptops and devices across a geographically distributed team, handling procurement, setup, and returns.
- Manage the procurement and renewal of software licenses and cloud subscriptions for end users.
- Coordinate critical tasks across various time zones to facilitate operational efficiency.
- Collaborate with stakeholders to resolve ICT-related challenges and foster continuous improvement initiatives.
- Partner with compliance and information security teams to implement and uphold IT and security protocols.
- Assist senior leadership in identifying deficiencies in services, compliance, and security measures.
Required Skills
- Minimum of 5 years of hands-on experience in technical support or IT service desk environments, particularly with SaaS tools in distributed settings.
- Advanced expertise with the Microsoft technology stack, including troubleshooting remote end-user issues across Windows, SharePoint, OneDrive, Office, and Azure identity management.
- Strong skills in automation and scripting, coupled with a desire to streamline processes.
- Capacity to engage effectively with both technical and non-technical stakeholders, collaboratively solving problems.
- Proven proficiency in working independently as well as within a globally dispersed team.
- Experience managing process transformations to achieve compliance and security objectives.
- Excellent communication abilities to educate and inform end users about compliance and security practices.
Qualifications
- At least 5 years of relevant experience in IT support.
- Proven background in administering SaaS tools within distributed environments.
Career Growth Opportunities
We provide ample opportunities for personal and professional development, including additional paid leave and funding for continued education and training, allowing you to advance your career.
Company Culture And Values
Our organization is built around an exceptional team that fosters a supportive and collaborative work environment, reflecting our commitment to security and excellence in service delivery.
Compensation And Benefits
- Competitive paid time off (PTO) along with health benefits.
- Additional paid leave and financial support for personal development (up to 5 days and $1,500 annually based on tenure).
- Access to a mental health and wellness platform, offering 24⁄7 psychological support and wellness initiatives.
- Fully remote work setting to enhance your flexibility and work-life balance.
Employment Type: Full-Time
